Terms and Conditions
These Terms and Conditions outline the rules under which Bitpapaya SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, a company registered on July 25, 2024 (KRS number 0001117972), with its office at ul. ALEJA JANA PAWŁA II, nr 43A, lok. 37B, WARSZAWA, 01-001, POLAND, provides its services. Bitpapaya offers services to exchange fiat money into cryptocurrencies and vice versa (together called “Exchange Services”).
These Services are available only through the Bitpapaya platform (referred to as the “Platform”). By using the Platform and accessing the Services, you confirm that you have read, understood, and accepted all the terms and conditions provided by Bitpapaya.
Bitpapaya has the right to change these Terms and Conditions at any time. Such changes will take effect immediately after being posted on the official website (https://Bitpapaya.com/policies/terms-of-service/). Your continued use of the Platform after any changes means you accept the updated terms. If you do not agree with the new terms, you must stop using the Platform and Services right away.
1. Important Definitions
- "Customer," "You," or "Your" means any person who accepts these Terms and Conditions and uses the Services offered by Bitpapaya.
- "Account" means a personal account that you create on the Platform for your use only. You are responsible for everything that happens under your Account. Bitpapaya can refuse, suspend, or cancel any Account at its discretion.
- "Order" means any transaction you start on the Platform, such as buying or selling cryptocurrency or transferring cryptocurrency to another public blockchain address.
2. Service Principles
Bitpapaya may ask you for more documents or information as required by law or its own policies. If you do not provide the necessary information, your access to the Platform may be limited.
The list of available cryptocurrencies on the Platform can change without notice.
Bitpapaya only provides services to individuals and does not work with companies. Bitpapaya does not hold, protect, or manage regular money on your behalf.
Please note that Bitpapaya does not offer financial or investment advice. Cryptocurrencies are highly unpredictable, and their value can change significantly in a short time.
All personal data provided during the use of the Services will be handled according to our Privacy Policy.
3. Order Processing
All Orders are processed by Bitpapaya SPÓŁKA Z OGRANICZONĄ
ODPOWIEDZIALNOŚCIĄ. Bitpapaya is not responsible for delays or issues in processing Orders caused by factors beyond its control, such as technical problems, service interruptions, or actions by third parties.
An Order is considered complete when Bitpapaya transfers the required amount of cryptocurrency to the specified cryptocurrency wallet or the corresponding amount of regular money to your specified account.
Bitpapaya may charge a processing fee for Orders. You will be informed of any fees before you authorize an Order.
If you provide incorrect or misleading information when placing an Order, leading to its failure, you will bear the associated costs.
Once an Order is completed, it cannot be reversed. If the cryptocurrency amount received is more than 20% different from what was specified, Bitpapaya reserves the right to reject the Order.
Due to the unpredictable nature of cryptocurrency markets, prices may change between the time an Order is placed and when it is processed. If the final amount differs by more than 2%, Bitpapaya may reject the transaction and inform you of the revised amount.
In case of refunds, all fees related to cryptocurrency or regular money transfers will be deducted from the original amount.
Bitpapaya reserves the right to temporarily hold your funds if there is any indication of a server attack, or any attempts at hacking or fraud. The funds will be returned to you through the original payment method upon your request.
By using the Services, you agree that Bitpapaya’s responsibility is limited to the funds received for completing the Order. The Platform does not provide additional warranties or take on further responsibility.
4. Liability and Compensation
Bitpapaya strives to process Orders quickly but cannot guarantee processing times due to factors beyond its control.
The Services are provided "as is" and "as available" without any guarantees, either express or implied. Bitpapaya is not responsible for any inaccuracies, delays, or interruptions in cryptocurrency price data or its transmission.
To the fullest extent allowed by law, Bitpapaya and its affiliates, officers, directors, employees, and agents are not liable for any indirect, incidental, or special damages, including lost profits or data, resulting from the use of the Platform or Services, except in cases of proven fraud or intentional misconduct.
You agree to compensate Bitpapaya and its affiliates against any claims or damages arising from your use of the Services, your violation of these Terms, or any applicable law.
Bitpapaya is not responsible for the actions of third parties providing investment advice or other services through the Platform.
5. Acceptable Use
By using the Services, you agree to:
- Avoid engaging in illegal, defamatory, or harassing behavior;
- Not impersonate others;
- Not hide your location using proxies or other means;
- Respect intellectual property and other ownership rights;
- Follow all applicable laws and regulations;
- Take full responsibility for securely managing your own cryptocurrency wallet, including safekeeping your private keys and backup phrases. Bitpapaya is not liable for any loss resulting from unauthorized access to your wallet due to inadequate security practices.
6. Dispute Resolution & Governing Law
Any disputes between you and Bitpapaya should first be attempted to be resolved through mutual discussions. To start a dispute, contact Bitpapaya via email at info@bitpapaya.com. The governing law for these Terms and the Services is Polish law, and any disputes will be resolved in the Polish courts.
7. Terms and Conditions Format
You and Bitpapaya agree that these digital Terms and Conditions are legally equivalent to a written agreement signed by both parties.
8. Third-Party Involvement
Bitpapaya may share your personal data with third-party partners as required by law and according to our Privacy Policy.
9. Termination of Services
Bitpapaya reserves the right to end your access to the Services at any time, without notice, at its sole discretion.
You may end your Account on the Platform at any time.
10. Eligibility
Bitpapaya restricts its Services in certain areas to comply with regulatory obligations.
By registering an account, you confirm that you:
- Are of legal age to enter into a binding contract;
- Have not been suspended from using the Services before;
- Are not located in, nor a resident of, any restricted area; and
- Will not use the Services if prohibited by the laws of your location.
Bitpapaya reserves the right to reject Orders and take action if false information regarding your eligibility is provided.
The list of restricted areas includes, but is not limited to: Abkhazia, Afghanistan, Akrotiri and Dhekelia, Antarctica, Artsakh, Burkina Faso, Central African Republic, Congo (Democratic Republic of), Crimea, Donetsk People's Republic, Haiti, Hawaii, Heard Island and McDonald Islands, Iran, Iraq, Kosovo, Libya, Luhansk People's Republic, Mali, Myanmar, Nicaragua, North Korea, Pakistan, Palestinian Territory, Somalia, South Ossetia, South Sudan, Syria, Transnistria, US Minor Outlying Islands, US Virgin Islands, USA, Western Sahara, Yemen, Zimbabwe, and territories with disputed status.
11. Refund Policy
For information regarding our refund policy, please visit the following link: Refunds.
12. Complaints Procedure
Bitpapaya is dedicated to providing efficient and professional service. If you have any complaints, please contact us at complaints@bitpapaya.com. We aim to respond within 15 days and use all feedback to improve our services.
Please note that activities related to cryptoassets are not covered by the Financial Ombudsman Service, the Financial Services Compensation Scheme, or any similar protections.
13. Language Clause
These Terms and Conditions may be translated for your convenience. However, in case of any difference, the English version will be considered the correct one.