Privacy Policy
Bitpapaya SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, created on July 25, 2024 (KRS number 0001117972), is located at ul. ALEJA JANA PAWŁA II, nr 43A, lok. 37B, WARSZAWA, 01-001, POLAND. We, along with our partners, are committed to protecting your privacy. In this policy, "Bitpapaya," "we," "us," or "our" refers to the company and its partners.
This Privacy Policy, along with our Terms of Use, explains how we collect, use, and protect your personal information. "Personal Information" means any details that can identify you, such as your name, address, photo ID, and email address.
This Privacy Policy covers:
- Who is responsible for protecting your information;
- How we collect and use Personal Information;
- Where we get your information;
- Why we collect biometric data and how we use it;
- How we handle IP addresses and cookies;
- Details on international data transfers and protection;
- Children’s privacy and data minimization practices;
- Retention of payment card information;
- When we might share your Personal Information with others;
- Your rights to correct, update, or delete your Personal Information; and
- How we protect your Personal Information.
Who is responsible for protecting your information?
Our Data Protection Officer (DPO) is responsible for looking after your personal information. If you have any questions or concerns, you can contact our DPO at info@bitpapaya.com.
Collecting and Using Personal Information
We may collect your Personal Information when you use our website, create an account, or make transactions on Bitpapaya.com. The types of Personal Information we may collect include:
- Your full name;
- Photographic ID;
- Biometric data (like a selfie);
- Address;
- Phone number;
- Email address;
- Username;
- IP address and location data;
- Information about your device and browser;
- Banking details, including account numbers;
- Date of birth;
- Transaction history;
- Payment card information necessary for processing payments.
How We Use Personal Information?
We may use your Personal Information for:
- Creating and managing your account on Bitpapaya.com;
- Processing your transactions on the platform;
- Responding to your inquiries;
- Understanding how our website is used;
- Meeting legal and regulatory requirements;
- Informing you about products and promotions that may interest you (with an option to opt-out);
- Conducting market research, such as understanding customer needs and opinions.
We will only use your Personal Information for the purposes it was originally provided.
Where We Get Information?
We collect information about you from several sources, including:
1. Your Bitpapaya.com profile;
2. Your social media profiles (e.g., Facebook, Google);
3. Cryptocurrency blockchains (e.g., Bitcoin, Litecoin, Ethereum, BitcoinCash).
Biometric Information
As part of account verification, we collect biometric data to make sure the ID you provide belongs to you by comparing it with a selfie. This biometric data is only used for this purpose and will not be shared without your permission, unless required by law.
We will not share your biometric data with others unless legally required or with your written consent. Any third-party companies that may access your biometric data on our behalf must follow our privacy policies.
Device Information
We may collect information about your computer, such as IP address, operating system, and browser type, to manage our system and report general information to advertisers. This data is about users' browsing actions and patterns and does not identify any individual.
Please note that using Proxy/VPN or any software designed to hide your location while accessing Bitpapaya services is not allowed.
Cookies
We use cookies, which are small files stored on your device, to improve your experience on Bitpapaya.com. Cookies help us understand how visitors use our website, identify which sections are most frequently accessed, and fix any issues visitors may encounter. This helps us make your experience better by delivering relevant features and information.
We may also use technologies like web bugs or clear gifs in emails to confirm receipt and engagement, providing a more personalized experience.
Our third-party service providers help us understand how our website is used. These providers may place cookies on your device and analyze the data to help us improve our services. They are not allowed to use this information for any other purpose.
By continuing to use our website, you agree to our use of cookies as described above.
International Data Transfers
As Bitpapaya operates with partners and service providers in multiple countries, your Personal Information may be transferred and stored in jurisdictions outside of your home country. We implement appropriate safeguards, such as data protection agreements and secure transfer protocols, to ensure that your data remains protected to the standards required by applicable laws, even when processed internationally.
Children’s Privacy and Data Minimization
Bitpapaya’s services are not intended for children under the age of 18, and we do not knowingly collect or process information from children. We also adhere to data minimization principles, ensuring we only collect information necessary to provide services effectively and comply with legal requirements.
Sharing Personal Information
We use your Personal Information for the purposes stated at the time of collection and for other purposes outlined in this Privacy Policy or as allowed by law. We may share your information with affiliates, agents, trusted service providers, and contractors, but only for the purposes mentioned.
In the event of a merger, business sale, or restructuring, we may share customer information with financial institutions, insurance companies, or other involved entities. We may also share information with law enforcement or regulatory bodies as required by law.
Third parties who receive your Personal Information are required to protect it and use it only for the services they perform on your behalf or for Bitpapaya.com, unless otherwise permitted by law. We ensure that any such third parties are aware of our privacy policies and are required to follow them.
Specifically, we may share information with the following entities when necessary and legally permitted:
1. Third-party verification services (e.g., identity and address verification);
2. Banks that issue or acquire cards;
3. Payment processing partners;
4. Business partners and service providers;
5. Banks or financial institutions when handling disputes or chargebacks;
6. Government and regulatory authorities upon request.
Please note that we work with partners in different countries, so your information might be processed and stored in various locations, always in compliance with applicable laws.
We are committed to protecting your personal information through secure data transfer methods, agreements, and by partnering only with trusted entities that have strong data protection measures in place.
Retention of Payment Card Information
Bitpapaya retains payment card information only for as long as necessary to facilitate transactions, comply with legal and regulatory requirements, and resolve any disputes or chargebacks. All payment card information is processed and stored in compliance with applicable security standards to prevent unauthorized access.
Correcting, Updating, or Deleting Personal Information
You have the right to access and request the correction, updating, or blocking of inaccurate or incorrect Personal Information by contacting us at info@bitpapaya.com.
You can also request the deletion of your Account and Personal Information by contacting us at the same email address. We will process your request as long as it does not conflict with our legal obligations.
A small fee may apply for accessing your Personal Information.
Security
It is important that customers act only on their own behalf and do not represent someone else. Customers are also responsible for keeping their login details private.
We have put in place various security measures to keep your Personal Information confidential and to protect it from unauthorized access, loss, misuse, alteration, or destruction. Only authorized Bitpapaya staff have access to your information, and they are required to keep it confidential.
Our official contact email is: info@bitpapaya.com.
These security measures are reviewed regularly to keep up with legal and technological changes.
Retention of Personal Information
We will keep your Personal Information as long as it is needed, taking into account the purposes described in this Privacy Policy and our legal obligations. In line with our record-keeping requirements, we will store relevant data for at least five years after your account is closed.
Links
Our website may contain links to other websites or resources provided by third parties. This Privacy Policy applies only to our website. Once you leave our website, we are not responsible for the content, policies, or actions of third-party sites. We encourage you to review the privacy policies and terms of any site you visit.
Marketing
You have the right to opt out of having your Personal Information used for marketing purposes. You can do this by selecting the appropriate options on the forms we use to collect your data or by contacting us at info@bitpapaya.com.
Changes
We reserve the right to change this Privacy Policy at any time without notice. If any changes are made, we will notify users via a notice on our website and post the updated Privacy Policy online. Continued use of our website and services means you accept any changes.
Contact Us
If you have any questions, comments, or concerns about our Privacy Policy or related practices, please contact us at info@bitpapaya.com.